2026-10-06 00:00 · 4 min read
You finished a survey or an offer, the app said well done, and your balance did not move. Instead there is a line that says pending. It looks like something has gone wrong. In most cases nothing has.
This is the question we get asked more than any other, so here is the full answer.
Pending means the reward has been recorded, but it is not yet money you can spend. It is held for 30 days from the day the completion was recorded. After that it moves into your spendable balance automatically. You do not need to do anything to release it.
When you finish a task from a partner network, the partner still has to check it. It may be looking for rushed answers, duplicate accounts, or an install that was not kept. And it can reverse the reward if it decides the completion was not valid.
Mocash holds the reward for 30 days to cover that checking period. If we paid you at once and the partner reversed it later, the money would already be gone, and the amount would have to be taken back from you. Holding it first means that what lands in your spendable balance is actually yours.
Apps that pay a survey reward the same minute are either absorbing that risk themselves, which few can do for long, or they are not really paying. There is more on this in our page about instant-payout apps.
This is where people get caught out, so we will be blunt. Pending money is not spendable.
Only the settled balance can do those things. If you try to withdraw R 100 and only R 20 has settled, you can withdraw up to R 20, and the rest has to wait.
What pending money does do is prove the task was recorded. It shows that your work counted, and it shows you what is coming.
You do not have to count days on a calendar. The app shows the settle date on each pending task. Open your tasks list in your profile and you will see each reward with the date it is due to clear.
That means you can plan around it. If a reward settles on the 20th, you know to expect it on the 20th, not to check every morning.
If a partner decides a completion was not valid, the reward is not paid. This is also why rewards are held first: during the 30 days, a reversal simply removes the pending line and costs you nothing you could have spent.
If a reversal arrives after a reward has already settled, the amount is deducted again. It is rare, but it can happen, and we would rather tell you now than surprise you later.
Repeated reversals can also cause problems for an account, so it pays to finish tasks properly and to follow every requirement. Short, honest attempts are better than rushed ones.
Not everything waits. Scratch card and cash drop wins credit your spendable balance immediately. These are not partner rewards, so there is nothing for a partner to confirm. If you win, it is in your balance straight away.
You can have a look at the scratch cards to see how they work. Remember that a scratch card has to be bought with settled money, and not with pending money.
Our guide to what you need before your first withdrawal covers the rest of the list.
A pending reward is normal. Here is what is not: a reward that is still pending well after its settle date, or a task that vanished without a reason. If you see either, that is worth asking us about. And if any app ever asks you to pay to release pending money, walk away; read the red flags of a fake earning app for why.
