Verifying who you are, keeping your account safe, and spotting scams.
Why do I need to verify who I am?
You verify your ID once, in the app, before your first withdrawal. We only ask for it there. If anyone asks for it anywhere else, it is not us.
Why do I need to verify my phone number?
We send a code to your number once before your first withdrawal. One number can be verified on one account only.
I think someone else used my account
If a withdrawal was asked for that you did not make, reply to the email about it straight away. A withdrawal that has not been paid can still be stopped.
How do I know a message is really from Mocash?
We never ask you to pay, buy a voucher, share a code or send your ID outside the app. Anyone who does is not us.
How do I contact support?
Write to us on the support page in your profile. Say what happened and when, and include a screenshot if you have one.