The partner reversed it. They can do that if they decide the task did not count. If the money had already reached your balance, it is taken out again.
The partner that paid for the task reversed it. They can do that if they decide the task did not count, for example a survey you did not finish properly or an app you removed too soon.
If the money was still waiting for its payday, it is simply removed. If it had already reached your balance, the same amount is taken out again. You can see this in your transactions.
If a reward took your balance below zero, new earnings fill that gap first before you can take money out.
If you think the partner made a mistake, tell us on the support page with your proof. We can ask them.
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